| Description |
Bronze |
Silver |
Gold |
| Monthly Price per PC |
|
|
|
| Monthly Price per Server |
|
|
|
| Network Management & Monitoring Tools |
|
|
|
| Rigorous Network Preventative Maintenance |
included
|
included |
included |
24x7x365 Network Monitoring
(Connectivity, Device, Security, Backups, Anti-Virus & Spyware system monitoring) |
| Microsoft patch Management |
| Comprehensive Reporting (Historical/Trend/Capacity/Reporting) |
| Dashboard Client Access |
| Unlimited User Adds, Removal and Modifications |
| On-site scheduling of technician |
1-3 days
|
Next Day |
Same Day |
| Unlimited Phone and Remote Support Sessions on covered items |
|
included |
included |
| Firewall & Wireless Access Device Management |
|
included |
included |
| Printer Management (Networked) |
|
included |
included |
| Exchange Server Management |
|
included |
included |
| SQL/Oracle Server Management |
|
included |
included |
| Supported Software Upgrades* (Desktops & Laptops Only) |
|
|
included |
| Installation of new user desktops |
|
|
included |
| Virus & Spyware REMOVAL |
|
|
included |
| Smart Phone Setup & Unlimited Support** |
|
|
included |
| Upgrade/Install (RAM, CD, DVD, USB Devices, Printers & Scanners) |
|
|
included |
| Waranty Repairs*** |
|
|
included |
| * |
|
Supported software patch & upgrades includes applications from Microsoft, Adobe, Symanted and McAfee for Desktop Only. |
|
|
|
|
** |
|
Smartphone Set Up & Support includes integration with email servers only. |
|
|
|
|
*** |
|
Warranty repairs - we will contact vendors of hardware that are under warranty and arrange repair. SwifTechs does NOT conduct actual hardware repairs or pay for hardware. |
|
