Support

Support

Need help?  Our technicians can connect to your computer remotely and help you out with any issues you might be having.  Here’s how:

  1. Give us a call at (314)-481-3000 or (636)-207-9438, and let us know what your issue is
  2. When instructed by one of our technicians, download our remote assistance program: Click here to download.
    1. Your browser should prompt you to download the file, allow it to download.
    2. Run the program.  Your browser should have an “Open” or “Run” button that you can click.
    3. If you receive a warning about running files downloaded from the internet, click “Yes”, “Allow”, or “Continue”.
    4. If you are asked to allow this program to make changes to your computer, click “Yes”, “Allow”, or “Continue”.
  3. The technician that you’re speaking with will then be able to connect to your computer.