SWIFTECHS and SWIFTECHS.COM PRIVACY POLICY

SWIFTECHS and SWIFTECHS.COM PRIVACY POLICY

The following privacy policy describes the information and privacy practices for SwifTechs, services provided at your home or office, at SwifTechs stores, or by remote access from any location. This privacy policy describes how SwifTechs collects and uses your information. When you provide SwifTechs with your personal information, you consent to the information practices described in this policy.

This privacy policy may not apply to Web sites that are accessible through SwifTechs.com which may contain links to other sites operated by third parties including, but not limited to, third-party sites that display SwifTechs trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.

What information does SwifTechs collect from me?

We may collect personal information such as your name, mailing address, phone number, e-mail address, credit card number, and other billing information.

When does SwifTechs collect information from me?

When using products or services available from SwifTechs, you may be asked to provide personal information. For example, you may be asked to provide personal information when you schedule an appointment for services; bring in your product for service; purchase products; contact SwifTechs for remote assistance services, or any other means of bidirectional communication.

How is my information used?

SwifTechs uses the information you provide to fulfill requests for service or information, provide customer service; offer new products or services; improve the effectiveness of our Web site, marketing endeavors and offers; conduct research and analysis; send marketing communications; or perform other business activities.

Does SwifTechs share my personal information with others?

SwifTechs does not sell or rent your personal information to third parties, although we may need to share your personal information with certain third parties such as our service providers and other representatives for limited purposes. For example, SwifTechs may share personal information with third parties such your Internet Service Provider (ISP) to conduct and complete service requests on your behalf. SwifTechs will not share your personal information with third parties for the purposes of sending mail and e-mail; processing credit card payments, or any other marketing related activities.

The third parties with whom SwifTechs conducts business are only authorized to use your information to perform the service for which they were hired, or which we request of them on your behalf.
SwifTechs may also share your personal information with companies who have referred you to us for goods and services, or have provided space in their store locations for SwifTechs to offer its goods and services, or have allowed us to have a presence on their Web sites.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. SwifTechs may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of ourselves and others. SwifTechs may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Can I control the use of my information for marketing purposes?

SwifTechs is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions, and other Content. You always have the ability to opt out of receiving future marketing communications from SwifTechs.

To stop receiving marketing communications from SwifTechs:

  1. Follow the directions on any of our marketing e-mail or direct mail marketing communications.
  2. Call 314.481.3000
  3. Send a request with your full name, address, phone number, and e-mail address to SwifTechs, 8149 Delmar, St. Louis, MO 63130

If you send an e-mail or letter request, please be sure to include your current contact information, and indicate specifically what type of marketing communication(s) (for example, e-mail, direct mail and/or phone) that you wish to stop receiving. This helps identify you correctly in SwifTechs systems so we can process your request. Please note that due to production, mailing and system timelines, and the form in which we received your request, it may take up to ten business days for e-mails, 30 calendar days for phone calls, and six weeks for direct mail to remove you from SwifTechs marketing lists. Until the change takes effect, you may still receive marketing communications from us. Also, please note that even though you may have requested not to receive future marketing communications, you may still receive business-related notices such as appointment confirmation calls, billing information, or other organization-related information. If you have never provided your personal information and would like to be added to our marketing list, please use the contact information above.

How does SwifTechs secure my personal information?

Security

Whether you receive services or purchase products in SwifTechs locations, use SwifTechs.com, have services performed at your location, or contact the SwifTechs via telephone, we take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information. This includes personal information that you provide to complete a purchase. We cannot ensure or warrant the security of any information you transmit by e-mail, and you do so at your own risk.

Please note that while SwifTechs is able to protect personal information that is provided during the course of business, we cannot take responsibility for data loss on the products or systems serviced. You must remove or back up this information to safeguard it. See our full Terms of Service for more information.

Remote Access

SwifTechs technologist to use remote access to diagnose and resolve system problems. This lets us access your computer to determine the problem and either repair it or provide advice on possible repair options. By taking advantage of this service, you give permission to a SwifTechs Technologist to log into your computer, which may contain personal information. He or she will only search your computer to determine the cause of the problem and will attempt to minimize interaction with your data. It is your responsibility to ensure that all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.

Does SwifTechs use cookies to collect information about me?

A cookie is a small data file that a Web site or e-mail may send to your browser, which may then be stored on your hard drive. SwifTechs e-mails and Web sites may use cookies to create a more personalized user experience for visitors. These simulate a continuous connection, letting us remember information about your preferences and session.

SwifTechs may use a third party to place cookies on your computer. Although these may contain a unique user ID, they do not collect or store any identifiable personal information.

The SwifTechs web server automatically collects web surfing information such as the address (URL) of the Web site that you came from before visiting SwifTechs.com, which pages you visit on our site while you’re there, which browser you used to view our site, and any search terms you may have entered, among other things. SwifTechs.com may also use anonymous data to track which pages visitors view. This helps us understand how visitors use our sites.

How can I update my information?

SwifTechs wants your information and marketing preferences to be complete and accurate. To update your information, call 314.481.3000, or write to SwifTechs, Attention: Privacy Concerns, 8149 Delmar, St. Louis, MO 63130.

Does SwifTechs collect information from children?

SwifTechs will not knowingly or intentionally collect personal information online from children under the age of 13. SwifTechs is committed to protecting the privacy of children.

Will this privacy policy change?

Because SwifTechs will continue to implement new technologies and improve the services and features provided, this policy is subject to change. If there are changes or additions to this privacy policy, we will post them here or in other formats. If we change our information practices or this privacy policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt out of having your information used or shared in that new manner.

Effective date: June 1st , 2008